Refund policy
Customer satisfaction is important to us.
Because we sell intimate wellness products, certain items cannot be returned for hygiene and safety reasons.
Eligible Returns
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Order number
- Photos of the product
- Photos of the packaging
Our team will review your request promptly.
Non-Returnable Products
For hygiene and customer safety, we cannot accept returns of:
- Opened intimate products
- Used products
- Personal lubricants
- Items with broken hygiene seals
- Clearance items
- Gift cards
Refunds
Approved refunds are processed to the original payment method within 5–10 business days after inspection.
Shipping costs are refundable only if the return results from our error.
Lost Packages
If your shipment is confirmed lost by the shipping carrier, we will work with you to arrange a replacement or refund where appropriate.